Kajeet, Inc. - Telecommunications

Customer Success Manager
McLean, VA - United States
Kajeet, Inc.
Position Type: Full-time
Other Pay:
Manages Others:
Experience: 10-Year
Career Level:
Relocation Covered:

About Kajeet

Kajeet, Inc. is all about innovation. We are a leading wireless solutions provider enabling education, business, government and telecom service providers to customize the fast-moving world of wireless services to fit their needs. Kajeet is the leading mobile virtual network enabler, having launched the top two MSO MVNO’s, and provides the Sentinel IoT platform to a wide variety of enterprises. Kajeet is the leading wireless solution provider in K-12, helping students in over 1000 school districts. Kajeet provides innovative and optimized wireless data solutions to the SMB, Enterprise and Public Sector market across North America. For more than 15 years, we have built upon our deep expertise and agility in delivering highly configurable, unique solutions. Our management team is comprised of industry experts who seek an open environment for innovation, personal growth, and making a difference. Our fast-paced culture and focus on teamwork means you will never be bored and will have an opportunity to strengthen your professional career. The wireless world is constantly changing; we want you to be part of that journey.

Customer Success Manager

The Customer Success Manager is an individual who guides customers through the sales process into the support phase. Rather than functioning as a customer support agent, CSMs form a direct relationship with customers and provide them with timely value propositions. This helps customers grow and achieve goals while simultaneously strengthening their relationship with the business.

A Day in the Life Will Likely Include:

Act as personal cheerleaders for the business explaining to customers why you can meet their specific needs.
Onboarding new customers while educating them on how to use your product.
Following up on renewals CSM is to create loyal, repeat customers instead of one time users.
Encouraging upsells and cross-sells which creates an opportunity to introduce premium products and services.
Building relationships between customers and the support team making it easier for users to solve small or short-term problems.
Being the voice of the customer to ensure your company's decisions always consider the voice of the customer.
The Kajeet CSM will help create and maintain milestones for customer journeys, work with customers through the milestones, and record achievement/challenges against the initial plan
The Kajeet CSM will build and maintain a library of customer journeys, as part of an initiative for continuous improvement in customer journey, customer onboarding, and related successes

Sounds good? What You’ll Need to Land this Job:

Phone-based support experience.
4+ years of strategic sales experience in a technical and service-oriented business.
Bachelor’s degree or equivalent experience required.
Excellent interpersonal skills combined with demonstrated experience in sales and account management and the ability to present solutions to client needs.
A high-level of drive, discipline, creativity and motivation.
Excellent presentation and written communication skills.
An ability to work in a fast-paced, change-oriented team environment.
Strong organizational, planning, analytical, negotiation, and decision-making skills
Capable of juggling multiple tasks and meeting tight deadlines
Excellent computer skills (including CRM systems, MS Word, MS Excel, MS PowerPoint and MS Outlook)
The Good Stuff:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation, commensurate with experience, and our extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Kajeet, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, or any other classification protected by law.